Introduction
The main challenge for most IT managers today is how to deliver the best possible IT services using limited resources. It is a complex task, one that can only be accomplished by using sound management frameworks and international best practices. IT management frameworks are indispensible for the creation of an IT management strategy.
There are many IT management frameworks to choose from and many IT managers have difficulty seeing the trees through the forest. ITIL, COBIT, Val IT, CMMI, ISO 20000, ISO 27001, ISO 9001, ISO 38500, PRINCE2, PMBOK, MSP, OPM3, BS 25777, M_O_R, TQM, eTOM, etc.
This one-day training course provides an introduction to the most important IT management frameworks with tangible examples and side-by-side comparisons. At the end of the day all participants will share a deep understanding of how the various IT management frameworks can contribute to solving specific challenges.
Contents
* IT Service Management
o ITIL v3
o ISO 20000
o CMMI v1.2 for Services
o Personal & Organizational Certifications
* Software Development
o CMMI v1.2 for Development
o Personal & Organizational Certifications
* Project Management
o PMBOK
o PRINCE2
o MSP
o OPM3
o Personal & Organizational Certifications
* Security and Risk Management
o ISO 27001
o BS 25777
o M_O_R
o Personal & Organizational Certifications
* IT Governance
o CobiT
o Val IT
o ISO 38500
o Personal & Organizational Certifications
* Other Standards and Frameworks
o TQM
o ISO 9001
o eTOM
o Personal & Organizational Certifications
* Implementation Roadmap
o Selecting the right framework
o Gaining senior management commitment
o Identifying the starting point
o Common pitfalls to avoid
Benefits
Course participants will:
* Understand the latest and future developments in IT frameworks,
* Recognize the similarities, the overlaps and the interconnections between the various IT Management Frameworks,
* Comprehend how IT Management Frameworks help achieve business outcomes,
* Identify most important IT Management Frameworks for their respective organizations,
* Understand the generic implementation roadmap for these frameworks.
Recommended Participants
CIOs, CTOs, IT Directors, Senior Managers and Managers, responsible for effective management of IT in an organization.
# Materials Provided Course reference manual containing printed copies of presentation, notes and exercises
# Course certificate